Digital product delivery & refund policy

Last updated: October 3, 2026.

Before generation begins

Contact [email protected] immediately from the order email if you entered the wrong question, name or delivery address. A correction or cancellation may be possible only while generation has not begun.

After personalized fulfillment begins

Generation may begin automatically after confirmed payment and your express request for immediate digital fulfillment. A change-of-mind cancellation may then be unavailable where applicable law permits. This does not remove mandatory remedies for non-delivery, a technical defect, duplicate charge or other lack of conformity.

Non-delivery

Most Deep Clarity reports arrive within 5–10 minutes. Check spam, promotions and the spelling of the delivery email. If an automated delivery needs recovery, allow up to 8 hours, then contact support from the order address.

Technical defects

If the PDF cannot be opened, is incomplete, duplicated or clearly contains the wrong order details, send the product name, order or invoice identifier and a concise description. The first remedy is normally correction or replacement.

Duplicate charges and refund requests

Report a suspected duplicate charge promptly. The fulfillment team will compare payment and order identifiers before making the appropriate correction or refund. Never email a complete card number or security code.